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  • Writer's picturejillbrooks

Updated Cancellation/ Rescheduling Policy

Jill Brooks Beauty and Salon South have always asked for a minimum of 72-hour notice when cancelling or rescheduling. Although we understand that emergencies, sickness and/or acts of God can occur that keep you from keeping your appointment, most of our clientele honor our time & our policy. As we have grown, we've seen an increase in the number of people failing to honor this policy, and as a result, we have made the following policy changes effective immediately. Please note: scheduling an appointment means that you have read, understand, and accepted this cancellation policy. Cancellations providing less than 72 hours notice will be charged a $50 fee. Same-day cancellations will be charged $100, and at artist's discretion, may be required to pay a $25 non-refundable deposit to schedule any future appointments. After 3 late cancellations/reschedules, you'll be required to pay in full at the time of scheduling. NO SHOWS will be charged the full amount of the service & will be required to pay a $25 non-refundable deposit to schedule any future appointments. For any chemical or color service needing 2+ hours, clients will be required to provide a credit/debit card on file to book the appointment. Your card will ONLY be charged for cancellation fees, and you will be notified prior to the transaction. Any deposits paid will go toward to price of the service. The appointment we have scheduled is reserved especially for you. Your time, as well as ours, is extremely valuable. Please remember that when an appointment is cancelled or rescheduled without proper notice, we miss the opportunity to fill that spot. Because of this, our clients on the waiting list may miss the opportunity to receive services they've been waiting to schedule. It can also greatly effect our income to have empty appointments with not enough time to fill them. Thank you for your business and for your adherence in this matter. It is truly an honor to have you in my chair, and YOU are the reason I wake up excited to go to work every single day! 💕 

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